Log a Case

Got a technical issue?

Don’t worry. We’ll get you up and running again as quickly as possible. Simply complete the form below and we’ll give you a call back as soon as possible to talk it through with you.

How our process works

We deal with your query in a straightforward three-step process.

STEP 1 – Once we’ve received your online form, your case will instantly logged into our system. One of our RolandCare technical support advisors will then call you back. Please note that your designated response time is determined by the level of RolandCare Warranty you hold.

STEP 2 – Our technical advisors will talk through your query with you. The majority of faults or questions that come through to our RolandCare team are fixed over the phone straightaway. But if we cannot resolve it over the phone, we will then progress to step 3.

STEP 3 – Your case will then be passed to a RolandCare engineer and one of our schedulers will be in contact with you to arrange a convenient time to book an engineer visit and fix your machine on-site. The despatch time of a Roland engineer is also dependent on your tier of RolandCare cover.

How to proceed

Please fill out the form below and our technical support team will call you back as soon as possible.
If you would prefer you can call us on 01275 335 540 or alternatively post onto the Roland forum to see if other Roland users are able to share technical advice and provide insights into how they’re getting the best from their machine.